We don’t see claims as an interruption to our day. We see claims as our opportunity to provide a level of service that will put you in the same position you were before your loss. Your Client Manager will work directly with you to achieve this outcome; you won’t deal with a call centre.
If you are an existing client and you have experienced a claim, please follow the following process:
Please promptly inform us of any claim as soon as possible.
This will enable us to action the claim quickly and minimise any unnecessary delays or further damage occurrings. Full details of what has happened and anyone else involved should be collected at the time and passed on to us.
We will then arrange for the claim to be reported to your insurer
Where appropriate we will organise the appointment of loss assessors and repairers to assist in the management of your claim.
Complete all claim documentation as soon as practical
Please include your ABN and Input Tax Credit entitlement and forward to our office with any supporting documentation.
Whatever the circumstances of the incident. DO NOT ADMIT LIABILITY EVEN IF YOU THINK YOU ARE AT FAULT. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the Insurer’s position.