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CERTIFICATE OF CURRENCY
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In addition to adhering to the Insurance Brokers ‘Code of Practice’, Atlantic Insurance
Brokers are members of the Financial Ombudsman Service (FOS), an impartial dispute
resolution facility. Whilst we will always aim too exceed you expectations we acknowledge
that complaints and disputes to occur.
What should I do if I have a complaint?
- Make contact with whoever handles your insurance and outline the nature of your
compliant. It may be a simple matter of miscommunication. Where possible we will
look to resolve the issue in a timely manner.
- If your complaint is not satisfactorily resolved or if you would prefer to speak with
our Complaints Manager please phone our office or put your complaint in writing for
the attention of the Complaints Officer. Receipt of any complaint will be
acknowledged by the Complaints Manager within 24 hours of receipt of the
- If your complaint cannot be resolved to your satisfaction by us you have the right to
refer the matter to the Financial Ombudsman Service (FOS). FOS can be contacted on
1300 780 808 or further information secured via their website.